Terms and Conditions

1. Introduction

Welcome to watersoftenerexpert.com (“Website”), owned and operated by GKLINKS, a proprietorship firm registered in India.

By accessing this Website, browsing content, or purchasing any physical or digital products from us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this Website.

2. Business & Legal Information

  • Business Name: GKLINKS
  • GSTIN: 29AUTPK5478K1ZK
  • Website: https://watersoftenerexpert.com
  • Nature of Business:
    • Sale of physical water treatment products
    • Sale of digital informational products (PDFs)
  • Country of Operation: India
  • Payment Processing: WooCommerce with authorized payment gateways including Razorpay

3. Products Offered

3.1 Physical Products

We sell physical products including but not limited to:

  • Water softeners
  • Water filters
  • Filter cartridges
  • Water purifier spare parts

Product images and descriptions are for reference purposes only. Actual products may vary slightly due to manufacturing updates or supplier changes.

3.2 Digital Products (PDFs)

We also sell digital PDF products, which may include:

  • Educational guides
  • Installation and usage manuals
  • DIY informational material
  • General water treatment knowledge content

Important Disclaimer (Digital Products)

  • PDFs are provided for educational and informational purposes only
  • They are NOT a substitute for professional installation, inspection, or technical service
  • We are not responsible for damages, losses, or failures arising from incorrect interpretation, misuse, or implementation of the information

4. Digital Product Delivery & Access

  • Digital PDFs may be delivered via:
    • Instant download after payment
    • Email download link
    • Customer account dashboard
    • Manual email delivery (in rare cases)
  • PDFs are downloadable multiple times
  • Access may be limited if misuse, sharing, or abuse is detected

5. Pricing & Taxes

  • All prices are displayed in INR (₹) or other applicable currencies for international customers
  • Digital products may have different pricing for India and international buyers
  • Prices may be inclusive or exclusive of GST, as clearly mentioned on the product page
  • GST invoices will be issued where applicable

We reserve the right to modify prices at any time without prior notice.

6. Payments

  • Payments are processed securely via authorized payment gateways
  • We do not store card, UPI, or banking details on our servers
  • Failed or incomplete payments do not constitute confirmed orders

7. Order Acceptance & Cancellation

7.1 Physical Products

  • Orders are confirmed only after successful payment
  • We reserve the right to cancel orders due to:
    • Stock unavailability
    • Pricing or listing errors
    • Suspected fraud or misuse

Cancellation and refunds are governed by our Cancellation & Refund Policy.

7.2 Digital Products (PDFs)

  • No cancellation or refund is allowed once the PDF is downloaded
  • This policy is strictly enforced due to the nature of digital goods

8. Refunds & Returns

  • Physical product refunds/replacements are governed strictly by the Cancellation & Refund Policy
  • Digital products are non-refundable once accessed or downloaded
  • Refunds, if approved, are processed to the original payment method only

9. User Responsibilities

You agree:

  • To provide accurate and complete information during checkout
  • Not to misuse, copy, resell, or distribute digital products
  • Not to attempt unauthorized access to systems or content
  • Not to use the Website for unlawful or fraudulent activities

10. Intellectual Property Rights

All content on this Website, including:

  • Text
  • PDFs
  • Images
  • Logos
  • Branding
  • Website design

are the exclusive intellectual property of watersoftenerexpert.com / GKLINKS.

Unauthorized reproduction, resale, redistribution, or commercial use is strictly prohibited and may result in legal action.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for improper installation or usage of products
  • Liability, if any, shall not exceed the value of the product purchased
  • Digital content usage is entirely at the user’s discretion and risk

12. Suspension & Termination

We reserve the right to:

  • Suspend access to digital products
  • Terminate user accounts
  • Cancel orders

if misuse, abuse, chargeback fraud, or policy violations are detected.

13. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of Indian courts.

14. Modifications to Terms

We may update these Terms and Conditions at any time without prior notice.
Continued use of the Website constitutes acceptance of the revised terms.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

📧 Email: support@watersoftenerexpert.com
📞 Phone: +91-9342429342
🕘 Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST