1. Overview
This Shipping Policy applies only to physical products purchased from watersoftenerexpert.com, operated by GKLINKS.
Digital products (PDFs) are delivered electronically and are not subject to shipping.
2. Shipping Locations
- We currently ship physical products within India only
- International shipping is not available for physical products
- Digital products may be purchased internationally (no shipping involved)
3. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation
- Orders placed on Sundays or public holidays are processed on the next business day
Order processing may be delayed due to:
- Stock unavailability
- Address verification issues
- High order volume
- Force majeure events
4. Shipping & Delivery Timeline
Estimated delivery timelines after dispatch:
- Metro Cities: 3–5 business days
- Non-Metro / Remote Areas: 5–10 business days
Delivery timelines are approximate and may vary due to courier partner delays, weather conditions, or regional restrictions.
5. Shipping Charges
- Shipping charges (if applicable) are calculated and displayed at checkout
- Charges may vary based on:
- Product weight and dimensions
- Delivery location
- Courier partner pricing
Any promotional free-shipping offers will be clearly mentioned on the product or checkout page.
6. Courier Partners & Tracking
- Orders are shipped via reliable third-party courier partners
- Once dispatched, tracking details are shared via:
- SMS
- Customer account dashboard (if applicable)
Tracking updates are subject to courier partner systems.
7. Address Accuracy & Delivery Attempts
- Customers are responsible for providing accurate and complete shipping details
- We are not responsible for delays or non-delivery caused by:
- Incorrect address
- Incomplete contact details
- Unavailability of recipient at delivery location
Re-shipping charges, if any, must be borne by the customer.
8. Damaged or Missing Shipments
If a product is received in a damaged condition or appears tampered:
- Notify us within 48 hours of delivery
- Provide clear photos or videos as proof
- Do not discard original packaging until the issue is resolved
Claims raised after the allowed period may not be accepted.
9. Delays & Force Majeure
We are not liable for delays caused by:
- Courier partner issues
- Natural disasters
- Government restrictions
- Strikes, lockdowns, or unforeseen events
Such delays do not qualify for refunds unless explicitly stated.
10. Relationship with Payment Gateway
Shipping disputes may be reviewed during payment disputes raised via authorized payment gateways including Razorpay.
Delivery proofs and courier confirmations may be submitted to resolve disputes.
11. Policy Modifications
GKLINKS reserves the right to modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon publication on the Website.
12. Contact Information
For shipping-related queries, contact us at:
📧 Email: support@watersoftenerexpert.com
📞 Phone: +91-9342429342
🕘 Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST