1. Overview
This Cancellation and Refund Policy applies to all purchases made on watersoftenerexpert.com, operated by GKLINKS.
By placing an order on our Website, you agree to the terms outlined in this policy.
2. Cancellation Policy
2.1 Physical Products
- Orders can be cancelled only before dispatch
- Once an order has been shipped, cancellation requests will not be accepted
- To request cancellation, customers must contact us immediately with order details
We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.
2.2 Digital Products (PDFs)
- Digital products cannot be cancelled once the order is placed
- Since PDFs are delivered instantly or made accessible digitally, cancellation is not permitted
3. Return Policy (Physical Products Only)
Returns are accepted only under the following conditions:
- Product received is damaged during transit
- Product received is defective
- Incorrect product delivered
Return Conditions:
- Return request must be raised within 48 hours of delivery
- Supporting photos or videos are mandatory
- Product must be unused and in original packaging
Returns requested after the above period or without proof will not be accepted.
4. Refund Policy
4.1 Physical Products
- Once the returned product is received and inspected, refunds will be processed within 7–10 business days
- Refunds are issued to the original payment method only
- Shipping charges (if any) are non-refundable unless the error occurred from our side
4.2 Digital Products (PDFs) — STRICT POLICY
⚠️ NO REFUND POLICY FOR DIGITAL PRODUCTS
- Once a PDF is downloaded or accessed, NO refund will be issued
- This applies to both India and international customers
- This policy is strictly enforced due to the nature of digital goods
By purchasing digital products, you explicitly agree to this condition at checkout.
5. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Digital products once accessed or downloaded
- Incorrect purchase decision by the customer
- Improper installation or usage of physical products
- Damage caused due to misuse, negligence, or third-party installation
- Delay caused by courier partners or incorrect address details
6. Replacement Policy
- Replacement may be offered for eligible physical products instead of a refund
- Replacement is subject to product availability
- Decision to refund or replace rests solely with GKLINKS
7. Chargebacks & Disputes
- Any payment disputes or chargebacks raised without contacting us first may result in account restriction
- Fraudulent chargebacks will be contested with payment gateway evidence, delivery proof, and digital access logs
8. International Orders
- Digital products are sold globally
- Refund policies remain identical for Indian and international customers
- Currency conversion charges or international transaction fees are non-refundable
9. Contact for Support
For cancellation, return, or refund-related queries, contact us at:
📧 Email: support@watersoftenerexpert.com
📞 Phone: +91-9342429342
🕘 Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
10. Final Authority
GKLINKS reserves the right to:
- Approve or reject refund requests
- Modify this policy at any time without prior notice
- Take legal action in case of abuse, fraud, or policy violation